march twenty-seven :: 31 days :: day twenty-seven

Day Twenty-Seven. Customer Service from hell day.

This morning Sean had his new session of swimming lessons start. Wow is the class harder than last session! And it's jam packed! I couldn't believe it. Our Tuesday morning class last session had half as many kids as this one. It was really a packed pool. I like that it's more advanced, because last session it was with 4-12 month olds as well (2 levels mixed) and we learned basics all over again. Plus the teacher wasn't exactly the greatest. But this time, it's the coordinator of the programs teaching Sean's class, and I love her. She's just fantastic. Still no word yet if my Tuesday morning aqua-strollers class will run, because as of this morning I'm still the only person registered in the class.

Today was a great mail day - I received my Robyn's Nest Swag - and now can happily carry along my deliveries to customers in my Robyn's Nest tote bag! I also received my Robyn's Nest Wall Clock (for my office) but unfortunately it came broken, so they're shipping me another one.

This afternoon I ran some errands and did a return at Walmart. However, for part of my return, they wouldn't let me! I was like 8 day over the time limit at Walmart (which was NEVER an issue before) but now all of a sudden they're being bitches. I'm going to try my Walmart in my area, I hope I have better luck. I even had the receipt! The tags were still on! Grrrrrr! I'm so mad. It's just that it's a maternity top and my belly just recently starting to really need them (I've been stretching out wearing my regular non-maternity shirts for as long as possible) and now that I realized that these shirts suck in the wash/dryer, I want to return the 2nd one of each top I bought. Yes, I'm nuts and tend to buy things in 2's when I really like a top. (Incase one's in the laundry basket - I've got another one clean). But now that it's over the time limit for return (BY A FREAKIN' WEEK) they won't take it back. You used to be able to return things without a bill even! But I kept my receipt. Grrrr! Oh well... if I'm stuck with them, I guess I'll just have to wear them, and hang them to dry. (I hate that! I throw everything into the dryer!)

My 2nd bad experience today was at Telus. I finally went in to get my bluetooth cell phone. I use a company phone, and was given a budget to upgrade. You see, as of April 1st, 2008 in Quebec, they have passed a new law, that you cannot drive and use a cell phone at the same time. The fine for using a handheld cellphone while behind the wheel will be about $100, the same as when a driver is caught not wearing a seatbelt. Authorities said they will hand out warnings instead of tickets for the first three months. The new rule will not apply to drivers who use hands-free devices, which is why I got the bluetooth cell phone and a bluetooth hands-free unit for my car. Anyhow, while there, getting my new pink phone (it's so cute!), since it was on sale, I picked up a case for it. The item was supposed to be 14.99$ but scanned in at 19.99$. I didn't see this (because the cash screen is inside their counter), and only saw it after the business credit card was swipped. There is a Scanner Price Accuracy Voluntary Code. Meaning, if the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tagged, the lowest price applies. When identical items are incorrectly priced, the second one will be sold at the correct price. So, because the item was over $10, the store had to give it to me for $14.99 minue $10. The guy at the counter fought with me, saying it's a "store by store" policy, when infact it's a Canadian law. (I thought it was only a Quebec law, but according to the policy on the website I linked just above, it's Canadian! This Code, implemented in June 2002, applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in all participating stores, with the exception of goods such as prescription drugs which are not easily accessible to the public and price-ticketed items. (Good to know for the rest of Canada, my blogger friends!) This usually happens to me at Walmart, and I've gotten free stuff all the time there, or $10 off even!) Anyhow, there is a 1-866 number (toll free) on the website for the code, that I'll be calling either tomorrow or Monday, to file a complaint, because they wouldn't do it for me, which is against the law. That number is there for customers to call if the issue wasn't resolved at store level. And again, it's for the principle, not the $10.

This evening I went out with West Island Knits. I love getting out of the house to knit, and I love being close to home as well. I love going to the NDG Montreal Knits meetings, but it's great to just get out of the house close to home as well. Tonight, I found it odd that I had to pay one waiter for drinks and another waitress for my food. They couldn't serve you both!? I found that to be very odd. My sister got some guidance tonight on finishing her bunny rabbit that she knit - I'm so very proud of her. She's got one up on me (and she's a new knitter) as I've NEVER made a toy before. Or ever stuffed my knitting! (Bunny = stuffing). Maybe by tomorrow she'll have blogged her finished bunny - so go on check it out - and give her some encouragement!

Great news! Robyn's Nest is now fully stocked with Noro Kureyon Sock Yarn! I've got in 10 beautiful colorways - hot off the market! It's new to Canada, and I'm so excited to be able to carry it! Kureyon Sock yarn is for all you sock lovers out there! Combining wool with nylon gives you the same self-striping fun with added durability. I've got some other great products coming into stock

Alright, I'm going to go play with ring tones on my cell phone (the joys of a new phone) and then finish the LAST chapter in my book. I'll save Pacman and Tetris for tomorrow! (Yes, my new phone comes with both those two AWESOME games! Score!)

Day twenty-seven. Spent money, but thank goodness it was not mine! Hee hee. Almost there.... Actually, I did buy myself dinner tonight and a hamburger earlier for Mackenzie. He decided he wanted a burger, so I had to eat it. But food is allowed.

ps- Do you see the baby ticker? 3 more days and I'm under 100 days left! (Well that's with the July 7th due date. If I'm still actually due in June, that's already well under 100 days!) Oh my... it's just hitting me now. I'm. having. another. baby!